| If you recently placed an order and you're wondering why you haven't received it yet, you should first check ensure that you have given enough time for the mailing service that you selected. Despite our efforts, there can sometimes be unforeseen delays in delivery. It may be worthwhile contacting your local postal sorting office if you have selected First Class Recorded Delivery, as it's possible they've already tried to deliver your package. If you have selected a Carrier Service then of course we can track your order, however Royal Mail being a budget service, is not time guaranteed and items are not considered lost until 14 working days after dispatch. Please bear this in mind when selecting a delivery option - particularly if you require the goods for a certain date.
If after a longer period of time there is still no delivery, then please Contact us and we will look into it and rectify any delivery problems.
Damaged deliveries-
In the unlikely event that your package arrives visibly damaged, under no circumstances should you accept the delivery. However, should damage not be apparent on delivery please notify us immediately so that we can submit a claim without delay (many carriers have very tight deadlines). If you have selected a Carrier Service, then your shipment is fully insured and we will pursue the claim. At no extra cost to you, we offset the carbon emissions created by delivering your parcel from our warehouses to your door... More Info | 
