| Below are our normal delivery times, however please see front page where any notifications of unusual delays will be posted. Please note that a signature is required for all packages, irrespective of the delivery option chosen. Please bear this in mind when placing your order, as there is no extra charge to deliver to a secondary address - such as a place of work. If you have no address, where someone will be available to sign for packages during normal delivery hours (8.30am - 5.30pm) please do not order unless you are prepared to collect from the relevant carrier's depot. P&P charges incurred for 'undeliverable' address, will not be refunded under any circumstances, as we still have to pay the carriers in this case. Deliveries are normally made between 8.30am and 5.30pm Monday to Friday. The only exception to this is that Royal Mail sometimes deliver on Saturdays - this is at their discresion, and we do not offer a dedicated Saturday delivery service. If you have specified a work address then obviously they would deliver on the next working day. First Class Recorded Delivery : The Royal Mail recorded delivery service is the normal postal service but with the "delivery" being recorded, ie a signature being required. As its only "recorded delivery" there is no tracking, they will only have details of the item after it's been delivered. We often get the situation that Royal Mail staff will say they have no details of an item, this will be correct, until its been delivered. This does not mean we haven't sent the item, it means its being processed through their system for delivery. All items will have a REFERENCE number and you can use the Royal Mail website, "Track and Trace" section, to check if its been delivered. You cannot do as THEIR name for it suggests, "track and trace". Recorded delivery is a low cost / economy service ideal for small low value items, because normal mail arrives in a few days it does not mean small packets / parcels will. If you require a faster delivery method, please select Express. This does not mean or imply Next Day delivery or guaranteed date delivery - simply that your order will be shipped as quickly as possible and by the fastest carrier method available to us. Whilst the majority of items arrive in a few days, this is normal post, it is not a guaranteed service. Normally Royal Mail require we wait for 7 working days for first class and 10 for second class before they will accept the item has been lost, at busy times or for other reasons they can extend these time scales, which we are bound to. Currently, despite what it says in their website, they require we wait 15 days for both 1st and 2nd class. After we despatch the goods we can only wait for Royal Mail to complete the delivery or accept the item has been lost, in a time scale decided by them
Express Carrier Services : Whilst a little more expensive than First Class Recorded Delivery, all of the carriers that we use offer time guaranteed delivery, and are generally a lot quicker than using regular mail.
BFPO Addresses : We are now pleased to be able to offer shipping to BFPO addresses, but please bear in mind that shipping into the BFPO system is via Royal Mail which means that we have to comply with size / weight limits that Royal Mail specify (ie. sorry no long rods etc.).
UK Non Mainland Services : Small items that can travel by Royal Mail, within their size limits, cost the same in shipping as Mainland UK. For larger items that need to go by carrier to any address where a water crossing by ferry is involved, Carriers charge us substantially more for this service. All shipping prices are calculated within the checkout procedure before you confirm your order At no extra cost to you, we offset the carbon emissions created by delivering your parcel from our warehouses to your door... More Info | 
